For order status and customer service please fill in form below.

Frequently Asked Questions

Q. Can I order and pay via check or money order?
A. Yes, you may. This option is available when checking out. Simply select to pay by check and follow the instructions. Include the order number and make payable to "herbalhut". Allow approximately 3-5 business days for personal checks to clear the bank.

Q. Do we ship around the world?
A. Yes, we ship worldwide. Please select your country on the checkout form. You may be liable for customs, taxes, duties and/or other costs involved in importing shipment into your country. You may also notice a currency converter for certain countries on the bottom right of most webpages.

Q. Where's my order?
A. Please allow us ample time to process your order. Usually we ship within 1-3 days. During busy/holidays it may be longer. Check your order status online by signing into your account. Your log-in information will be emailed when you order/create an account. If it is marked "Awaiting Fulfillment", we are in the process of working on your order and will usually ship within 7 days. 
Orders marked "Pending" likely means item(s) are on backorder for you and will ship same day received, usually in 2-3 weeks. Also we may have issued you an email and we are awaiting an answer if there are any issues with your order.

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